COMPLIANCE WITH FSA REGULATIONS

Business Services at CAS, Community First and Community Consultation Ltd jointly known as the VILLAGE HALL PLUS GROUP are individually authorised and regulated by the Financial Conduct Authority:

The Village Hall Plus group is the trading name of:

Business Services at CAS, authorised and regulated by the Financial Conduct Authority FCA No: 313794

Community Lincs Insurance Services, authorised and regulated by the Financial Conduct Authority FCA No: 314765

Community First Trading Ltd, authorised and regulated by the Financial Conduct Authority FCA No: 311971

We are permitted to arrange and advise and deal as an agent of insurers with respect to non-investment insurance policies. You can check these details on the FCA’s Register by visiting the FCA’s website  http://www.fsa.gov.uk/register or by contacting the FCA on 0845 606 1234.

Our registered offices are

Community Action Suffolk, Brightspace, 160 Hadleigh Road Ipswich IP2 OHH

Community Lincs Insurance Services, Church Lane, Sleaford, Lincs. NG34 7DF

Community First Trading Ltd, Unit C2, Beacon Business Centre, Hopton Park, Devizes, SN10 2EY

COMPLAINTS

We are grateful to customers for raising issues of concern to them and we use complaints as an opportunity to review and develop our service. We fully accept the right of every complainant to be treated fairly.

Responsibility for the successful implementation of our complaints policy rests with the organisations Senior Management Team. Should you have a complaint, we would be grateful if you could contact the relevant contact point below for your policy -

Community First Trading Ltd complaints – Peter Brearley 01380 732803

Business Services at CAS complaints – Nicky Thompson 01473 345300

Community Lincs Insurance Services complaints – Fiona White 01529 301955

Zurich Insurance is a trading name of Zurich Insurance plc A public limited company incorporated in Ireland Registration No. 13460

Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA’s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093.

Photograph by Shaun Osborne