COMPLIANCE WITH FCA REGULATIONS

Compliance with FCA Regulation

The Village Hall Plus group is the trading name of:

Business Services at CAS, authorised and regulated by the Financial Conduct Authority FCA No: 313794

Community Consultation Ltd authorised and regulated by the Financial Conduct Authority FCA No: 314765

Community First authorised and regulated by the Financial Conduct Authority FCA No: 311971

We are permitted to undertake insurance mediation with respect to non-investment insurance policies. You can check these details on the FCA’s Financial Services Register by visiting the FCA’s website   https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

Our registered offices are

Business Servies at CAS Ltd,  Community Action Suffolk, Brightspace, 160 Hadleigh Road Ipswich IP2 OHH

Community Consultation Ltd, Community Lincs, The Old Mart, Church Lane, Sleaford, Lincs. NG34 7DF

Community First, Wyndhams, St Jospehs Place, Devizes, Wiltshire, SN10 1DD

COMPLAINTS

We are grateful to customers for raising issues of concern to them and we use complaints as an opportunity to review and develop our service. We fully accept the right of every complainant to be treated fairly.

Responsibility for the successful implementation of our complaints policy rests with the organisations Senior Management Team. Should you have a complaint, we would be grateful if you could contact the relevant contact point below for your policy -

Community First complaints – Peter Brearley 01380 732803

Business Services at CAS Ltd complaints – Lorna Hart 01473 345361

Community Consultation Ltd complaints – Fiona White 01529 301955

Zurich Insurance is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ.

Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA’s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093.

Photograph by Shaun Osborne